Thank you for shopping at Whimsy World. We aim to provide safe, high-quality toys that bring smiles to kids and peace of mind to parents. Please review our refund policy below to understand your rights and our process.
Customers may return eligible toys within 15 days of the purchase date for a full refund, provided the item is:
Items returned after 15 days will not be accepted unless they are found to be defective.
If a toy is broken, missing parts, or otherwise defective, please notify us within 7 days of purchase or delivery. We will offer either:
Proof of defect (photo or in-person inspection) may be required.
Some items are non-refundable, including:
If you received a damaged item through online delivery, report the issue within 5 days of receipt. We'll arrange a return shipping label and process a refund or replacement after receiving the returned item.
Gifts can be returned within 10 days for store credit only, when accompanied by a gift receipt.
Once your return is approved and processed, refunds are issued within 5 to 10 business days to the original payment method. Processing time may vary depending on your bank or credit provider.
Exchanges for a different toy, size, or variation are permitted within 10 days, provided the item is unused and in original packaging.
We appreciate your business at Whimsy World and are here to help if anything isn’t right. Our goal is to make sure every child gets a toy they love and every customer feels confident in shopping with us.